COVID-19 PCH Contingency Plan
Updated: Mar 31, 2020
Private Client Holdings has been closely monitoring the recent developments concerning the COVID-19 pandemic and the impact that it is having on a global scale. Due to several cases confirmed in South Africa, and the Western Cape in particular, we would like to outline the precautionary measures that we are taking to ensure that our business operations and services continue to run seamlessly with as little disruption as possible.
We are steadfastly committed to providing our services to you and fulfilling our objectives irrespective of whatever unfolds, with the following plans in place:
Should it be necessary, our staff members are fully equipped to work from home if required.
We have a framework in place to carry out our usual business activities, despite any absenteeism that we may encounter.
Our employees have laptops and off-site access to our server and other crucial software that we rely upon. They are resilient and committed to providing service delivery excellence, regardless of where they operate from.
We have established solid communication channels between our team members and their respective departments.
Meetings can be conducted remotely via Skype and various other platforms.
Our IT infrastructure is capable of handling elevated remote workloads and we will be able to manage any challenges in this respect with the help of our dedicated IT consultant and our service provider, both of whom can operate remotely.
We are vigorously and cautiously adapting our strategy around the latest developments and are prepared to take any action necessary to ensure that our approach is as effective as possible.
Whilst this is an unprecedented and unforeseen challenge in a climate of uncertainty, we would like to assure you that we are adopting a strictly business as usual approach and we are determined to uphold our core values of professionalism, client-centricity and trust.
We remain committed to the continuity of all our services and partnering with you to support the health and well-being of everyone throughout this period.
Andrew Ratcliffe, Grant Alexander and the Private Client Holdings team